Frequently Asked Questions
Answer: Alarms should be tested monthly to ensure that your home is always
secure. To test your system:
- Contact our monitoring center at (602) 433-1271 and ask the operator to place
your system on test. You will need to know your password (usually different from
your keypad number).
- Arm the alarm system and wait for the exit delay to end.
- Open and close all secured doors and windows and walk in front of all motion
detectors to set off all zones. To test smoke detectors, press the test button on
the detector.
- Wait for the entry delay to end and leave the alarm armed for 30 seconds to a
minute longer to allow all communications to occur.
- Disarm the system and call the monitoring center again. You will once again need
to know the password. Tell the operator that you are calling to verify alarm
signals.
- If any of the zones malfunctions, contact our service department via our
Contact page or call our office at (480) 964-1905.
Answer: If your alarm is not functioning properly, either contact our service
department via our Contact page or call our office at
(480) 964-1905 to schedule an appointment for repair.
Answer: All of our alarms come equipped with a backup battery to continue to
secure your home or business until the power returns. The keypad will
alert you, and the panel will alert our monitoring center when the battery
voltage is low.
Answer: Enter your user code and disarm the alarm. If you, or anyone, set
off your alarm and do not disarm it, one of our monitoring agents will first
call the alarm location. If someone on site at the location gives the
password (usually different from the keypad number) the police will not be
dispatched. However, if there is not a person who knows the password, the
police will be called. Then our agents will call the other numbers listed
as responsible persons, on the call list. If any of the responsible
persons advise our agents to disregard, the police will be called off.
Answer: To change the people on your call list, go to our
Contact page, and select the "Billing" department. Please include your
name, the company name (if applicable), the alarm location address, and the
current password. This information helps us to prevent unauthorized
changes to your account information. Alternatively, you can call our
office at (480) 964-1905 or fax changes to (480) 964-9137.
Answer: To change user codes in your system, consult the user manual for the
system. If you are unable to find your user manual, you can call our
office at (480) 964-1905 and we will walk you through the process for your
system. Alternatively, we can access most of our customers' systems
remotely to make changes. To request that we make changes, please either
call us or go to our Contact page and select the
"Service" department. Please include your name, the company name (if
applicable), the alarm location address, the current password and the system's
master user code. If you are the only user of your system then your code should
be the master code. Please include in the message field all directions for
user code changes and the user codes and names to be associated. If we are
unable to make the changes, we will contact you to schedule an appointment for a
service technician to come out and change the user code.
If for some reason, none of the options above are feasible, call our office and
schedule an appointment for a service technician to come out and change the user
code.